Return Policy & Guarantees

 

For ArmYourDesk Desktop PC:

 

10-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 10 days after receiving it to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return costs.

Warranty for Quality-Related Issues

You can return the item for a refund or replacement within the 60 days warranty period. We will usually offer you a refund or send a replacement as soon as the problem is confirmed. Please make sure the item is fully tested before sending it back, or a 10% re-stocking fee will be charged when the item is found working. And please make sure the item is securely packaged when ship back to us, or the processing of refund or replacement will be delay if the item has additional damages when it reaches us.

1-Year Warranty for All Hardware & Free Lifetime Tech Support

You are eligible for Limited Warranty support within 1-Year Warranty for all hardware (including CPU, Graphics Card, Motherboard, Memory, SSD, HDD, Cooling Fan, A/C and Tower) and Free Lifetime Tech Support. If you believe the hardware is defective and under 1-Year warranty, please firstly contact us at support@armyourdesk.com. Then please follow our instruction to submit a Return or Exchange request on the Return page. And Please feel free to contact us for Tech Support or any questions at support@armyourdesk.com.

 

For DREVO products:

 

 

10-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 10 days after receiving it to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

60-Day Warranty Period

If there is some problem with your DREVO product, please feel free to contact support@armyourdesk.com. We will help to solve it. If the problem couldn't be solved under the instruction, we suggest the customer to return it for an exchange or refund.

If the reason for return is quality-related, we will pay the return cost, and resend a new one to you, or make a full refund to you as you want.

If the reason for return isn’t quality-related, the customer must pay the return costs.

  • For exchange, the customer should pay the resend shipping cost and 10% of the product price.
  • For refund, we will refund 90% of the product price to you after we receive the returned product.

 

1-Year Limited Warranty

Your order is beyond 60-Day Warranty, and in 1-Year Limited Warranty. If there is some problem with your DREVO product, please feel free to contact support@armyourdesk.com. We will help to solve it. If the problem couldn't be solved under the instruction, we suggest the customer to return it for an exchange or refund.

If the reason for return is quality-related, the customer should pay the return costs.

  • For exchange, we will resend one to you.
  • For refund, we will make a partial refund to you (according the usage time and problem).

If the reason for return isn't quality-related, the customer must pay the return costs.

  • For exchange, the customer should pay the resend shipping cost and 20% of the product price.
  • For refund, we will make a partial refund to you (according the usage time and problem).

 

Warranty for Quality-Related Issues

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND. Please contact the retailer directly for a better service. Please note: Any provided shipping labels must be used within 20 days after receiving the product.

 

FAQs:

1. How long is my Limited Warranty?

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (“Warranty Period”):

DREVO SSD 3 Years
DREVO Mechanical Keyboards  1 Year

2. What isn’t covered by the warranty?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over warranty date (unless otherwise stated)
  • Non quality-related issues (after 10 days of purchase)
  • Free products

3. When does the warranty begin?

It begins the day you place your order. 

 

4. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@armyourdesk.com

 

5. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided. 

 

For other brands:

 

10-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 10 days after receiving it to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return costs.

Warranty for Quality-Related Issues

The item is guaranteed against DOA. You can return the item for a refund or replacement within the 60 days warranty period. We will usually offer you a refund or send a replacement as soon as the problem is confirmed. Please make sure the item is fully tested before sending it back, or a 10% re-stocking fee will be charged when the item is found working. And please make sure the item is securely packaged when ship back to us, or the processing of refund or replacement will be delay if the item has additional damages when it reaches us.

Warranty exemptions and notes:

Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases.

The customer voids the warranty if they:

1.Flash the firmware of a device or root a device;

2.Open the body in an attempt to fix the device; Modify, remove, customize, or swap parts of the product;

3.Use the device in a way that it is not originally intended for;

4.Continue to use the item once a fault occurs and causes more damage.                    

The shipping fee for sending the item back to us will be paid by customers except for DOA situations. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return to our replacement centre.